Understanding Volaris’ Cancellation Policy: What You Need to Know
For travelers looking for affordable airfare, Volaris is a popular low-cost airline option, particularly for flights within Mexico and to and from the United States. However, as with any airline, understanding the cancellation policy is crucial in case you need to change or cancel your flight plans. In this comprehensive guide, we’ll break down Volaris cancellation policy and fees and cover frequently asked questions to help you make informed decisions.
Volaris Cancellation Policy Overview
Volaris’ cancellation policy varies depending on the fare type you purchased and the timing of your cancellation request. Generally, the airline offers three main fare options: Vuela Básica (Basic), Vuela Clásica (Classic), and Vuela Plus (Plus).
Volaris Basic Fare
The Vuela Básica fare is the most restrictive and non-refundable option. If you need to cancel your flight booked with this fare, you will not receive a refund. However, you may be eligible for a flight credit voucher, which can be used towards a future Volaris flight within one year of the original booking date.
Volaris Classic Fare
The Volaris Classic fare offers more flexibility than the Basic fare. If you cancel your flight at least four hours before the scheduled departure time, you can receive a refund of the base fare, excluding any fees or taxes. However, a cancellation fee will be deducted from the refund amount.
Plus Fare
The Volaris Plus fare is Volaris’s most flexible option. With this fare, you can cancel your flight and receive a full refund of the base fare, fees, and taxes without any cancellation fee deducted. However, you must cancel at least four hours before the scheduled departure time.
Volaris Cancellation Fees
Volaris charges cancellation fees when eligible for a refund based on fare type. These fees vary by route and fare but generally range from $50 to $200 per passenger. For example, if you book a refundable fare and cancel, you’ll receive a refund minus the applicable cancellation fee deducted from the total. Be sure to review the specific cancellation fee for your itinerary and fare type, as it can impact the refund amount you’ll ultimately receive from Volaris. Alternatively, you can contact Volaris’ customer service center at +1(855) 865 2747 or +1-844-499-2038, (Mexico) +52 (55) 1102 8000 for assistance with cancellations.
How to Cancel Your Volaris Flight?
Online Cancellation:
To cancel your Volaris flight online, you can follow these steps:
- Log in to your Volaris account on the airline’s website or mobile app.
- Find your reservation and select the “Cancel” option.
- Follow the prompts to complete the cancellation process.
- If eligible for a refund or flight credit voucher, you will receive the appropriate compensation based on your fare type and cancellation timing.
Offline Cancellation:
- Call the Volaris customer service number:
- US: +1 855 VOLARIS (8652747) or +1-844-499-2038
- Other countries: +1–844 348–9292 or +1-844-499-2038
- Provide your booking details, including the reservation code and passenger’s last name, to the customer representative.
- Request the cancellation of your flight and ask for confirmation.
- You may be asked to provide a reason for the cancellation and confirm any applicable fees.
- Once the cancellation is processed, you should receive a confirmation email from Volaris.
Conclusion
Remember, cancellation policies and fees are subject to change, so it’s always advisable to review the latest information from Volaris before booking or canceling your flight. By understanding the cancellation policy and asking the right questions, you can make informed decisions and avoid any unnecessary fees or hassles.
Frequently Asked Questions
Q: Can I cancel my Volaris flight and get a full refund?
A: Whether you’re eligible for a full refund or not depends on the fare type you purchased. With the Plus fare, you can receive a full refund if you cancel at least four hours before the scheduled departure time. For Clasic fares, you can receive a refund of the base fare (minus a cancellation fee) if you cancel at least four hours before the flight. Basic fares are non-refundable.
Q: How do I know if I’m eligible for a refund or a flight credit voucher?
A: The eligibility for a refund or a flight credit voucher depends on your fare type and the timing of your cancellation request. Refer to the cancellation policy for each fare type, or contact Volaris phone number at +1(855) 865 2747 or +1-844-499-2038, +52 (55) 1102 8000 (Mexico) for specific details regarding your booking.
Q: How long does it take to receive a refund from Volaris?
A: Volaris typically processes refunds within 7-10 business days of receiving the cancellation request. The refund will be credited back to the original form of payment used for the booking.
Q: Can I cancel my Volaris flight and get a flight credit voucher instead of a refund?
A: Yes, if you’re not eligible for a refund based on your fare type, Volaris may offer you a flight credit voucher that can be used towards a future flight within one year of the original booking date.
Q: What happens if I miss my Volaris flight?
A: If you miss your Volaris flight, the airline may consider your reservation as “canceled by no-show.” In this case, you will not be eligible for a refund or flight credit voucher, regardless of your fare type.
Q: Can I make changes to my Volaris flight instead of canceling it?
A: Yes, Volaris allows flight changes for a fee, which varies depending on your fare type and the routing. However, change fees are typically lower than cancellation fees, so it may be more cost-effective to change your flight rather than cancel and rebook.
Q: Are there any exceptions to Volaris’ cancellation policy?
A: Volaris may make exceptions to its cancellation policy in certain circumstances, such as in cases of force majeure (e.g., natural disasters, civil unrest), government-imposed travel restrictions, or other extraordinary situations. It’s best to contact Volaris customer service directly to inquire about potential exceptions.
Q: How can I contact Volaris customer service for assistance with Volaris Cancellation Policy?
A: You can contact the Volaris representative by phone at +1(855) 865 2747 or +1-844-499-2038, +52 (55) 1102 8000 (Mexico), by email, or through their social media channels. The contact information can also be found on the airline’s website or mobile app.