Aeromexico Cancellation Policy

Understanding Aeromexico’s Flight Cancellation Rules and Fees

For travelers, flexibility is key when it comes to air travel plans. Life is unpredictable, and sometimes, circumstances require you to cancel or change your flight. Aeromexico, Mexico’s global airline, recognizes this need and has in place a comprehensive cancellation policy to cater to its passengers. However, navigating the intricacies of this policy can be daunting, especially when faced with unexpected situations. In this article, we’ll dive deep into Aeromexico’s cancellation policy, dissecting its nuances and providing you with the knowledge you need to make informed decisions.

Fare Types and Refund Eligibility Under Aeromexico Cancellation Policy

Aeromexico offers a range of fare types, each with its own set of rules and regulations regarding cancellations and refunds. Understanding the fare you’ve purchased is crucial in determining your cancellation options and potential refund eligibility.

  • Refundable Fares: As the name suggests, refundable fares allow you to cancel your flight and receive a full refund minus any applicable cancellation fees. These fares tend to be more expensive but offer the highest level of flexibility.
  • Non-refundable Fares: Most economy-class fares fall under this category. While non-refundable fares generally do not entitle you to a refund upon cancellation, Aeromexico may offer future travel credits or the option to apply the remaining value towards a new ticket, subject to cancellation fees.
  • Award Tickets: If you’ve booked your flight using frequent flyer miles or points, the cancellation policy differs. In most cases, you’ll be required to pay a redeposit fee to have your miles/points reinstated into your account, along with any applicable cancellation fees.

Cancellation Fees and Timeline For Aeromexico Cancellation Policy

Aeromexico’s cancellation fees and timelines vary based on factors such as fare type, destination, and time before departure. Canceling earlier usually means lower fees; for instance, canceling over 60 days in advance may incur a lower fee than within a week of travel.

Aeromexico Cancellation Policy

Review your fare rules to understand the specific fees and timelines associated with your ticket. This will help you make informed decisions when canceling your Aeromexico flight and minimize any potential charges.

Cancellation Process Under Aeromexico Cancellation Policy

Aeromexico offers several channels for canceling your flight, each with its own advantages and considerations.

  • Online Cancellation: You can cancel your flight directly through Aeromexico’s website by accessing the “Manage Booking” section. This option is convenient and allows you to review any applicable fees or credits before finalizing the cancellation.
  • Call Center: Aeromexico’s call center agents can assist you with cancellations over the phone at +1 (800) 237-6639 or +1-844-499-2038. While this option offers personal assistance, it may involve longer wait times and additional service fees.
  • Airport Ticket Counter: If you’re already at the airport, you can visit an Aeromexico ticket counter to request a cancellation. However, be prepared for potential queues and higher fees compared to online or call center cancellations.

Refunds and Future Travel Credits

Refundable fares are processed to the original payment method within 7-20 business days of cancellation. Non-refundable fares may receive a future travel credit for a new booking within a specified period. This credit’s value is based on the remaining fare after deducting cancellation fees and is subject to fare differences.

Review credit terms and conditions, as they may have blackout dates, limitations, and expiration dates. Call Aeromexico’s phone number at +1 (800) 237-6639 or +1-844-499-2038 to ensure you maximize the value when rebooking.


Flexibility is crucial in air travel, and Aeromexico’s cancellation policy offers options for passengers facing unexpected changes. This guide ensures you can confidently manage cancellations, reducing stress and enhancing your overall travel experience.


Q: How do I cancel my Aeromexico flight?

A: You can cancel your Aeromexico flight online through the “Manage Booking” section on their website by contacting their call center at +1 (800) 237-6639 or +1-844-499-2038 or at an airport ticket counter. Be sure to have your booking reference and passenger details handy.

Q: Will I get a refund if I cancel my flight?

A: Whether you are eligible for a refund depends on the fare type you purchased and how far in advance you cancel. Generally, non-refundable fares will not be refunded, but you may get a future travel credit minus any applicable fees.

Q: What are the fees for canceling an Aeromexico flight?

A: The cancellation fees vary based on your fare type, route, and how far in advance you cancel. For some fares, a flat fee applies, while others charge higher fees closer to the travel date. Be sure to check the fare rules for your specific ticket.

Q: Is there a fee to change my Aeromexico flight instead of canceling?

A: Yes, Aeromexico charges a change fee in addition to any fare difference if you need to change your flight details like dates, times, or route. The change fees depend on your fare type and destination.

Q: How long does it take to get a refund after canceling?

A: For refundable tickets, Aeromexico states that it can take 7-20 business days to process the refund to the original form of payment. For non-refundable tickets that qualify for a future travel credit, Aeromexico usually adds the credit to your account within 72 hours.

Q: Can I cancel my Aeromexico flight for free due to Covid-19?

A: Aeromexico has flexible COVID-19 policies that sometimes allow free cancellations and changes, but this depends on your travel dates. Be sure to check their COVID-19 travel advisories for the latest policies.

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